What We Collect and Why We Use It
When you create an account, we collect your name, contact details and the information needed to verify your identity. If you deposit through bKash, Nagad or Rocket, we record the transaction reference and wallet identifier tied to that payment — not your full mobile banking credentials.
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We use this data to process your deposits and withdrawals, keep your account secure, and meet any reporting obligations that apply under the laws of the eligible regions where we operate. We also collect device and session data — your browser type, IP address and pages
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visited — to detect unusual account activity and maintain service stability. We do not sell your personal data to third parties for marketing purposes. Retention periods vary by data category: payment transaction records are kept as long as required by applicable financial rules, while session logs
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are cleared on a rolling basis. You can ask us at any time what data we hold against your account, and we will respond through our support channel. Availability of our services, and the data-handling obligations that come with them, depends on your local law and
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the eligible regions we serve.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.